Updated July 2024.

Writing client emails is already hard enough, but asking for extra support can make anyone feel uncomfortable.

As a scheduling app built for small business owners like you, we’re often asked if we have any advice for writing “tricky emails” — like the ones that request donations or extra support.

No matter the reason why you need a hand, we’re here to help you ask for help by sharing a support email template we made.

Copy and paste the messages below into an email of your choice, then edit the language to your heart’s content.

Think of these templates as flexible examples to get you started.

We hope it helps!

In this blog:

An Email Template for Asking for Client Support for Your Business

Subject line options:

  • Checking in
  • An update
  • Hi from [name of business]

Email body:

At [name of your business], my clients are my first priority. That’s why I’m writing to let you know where we stand, how I’m prioritizing your needs, and more.

As you may know, we’ve had to temporarily close [name of business] due to [reason]. While operations are on hold, I want you to know I’m still here for you and hope to get back up and running soon.

I’m happy to help you in any way I can by [insert some examples of how you can help. Maybe it’s just offering advice on how clients can care for themselves at home or maybe you’re still selling products.]. I’m just an email away. (Feel free to even reply to this message!)

If you’re looking for ways to support [name of business] during this downtime, here are just a few options that would mean so much:

  • Book a session in advance. It’s just nice to see your names in my calendar! [link this to your Schedulicity business page!]
  • Buy gift cards or a package deal [You can do this through the Packages add-on in your account!]
  • Send some financial support. All of your support will go toward keeping the business going during this slow period [If you run a larger business, you can also mention if you’ll be splitting donations with your other colleagues]

I can’t wait to see you again! Until then, I’m wishing you and yours health and happiness.

Best,
[Name]

[Email Template] How to Say Thanks for Supporting My Small Business

Subject line options:

  • Thank you for supporting [business name]
  • Thank you from [business name]

Email body:

I just wanted to take a moment to express my heartfelt gratitude for supporting [business name]. Your support means the world to us, and we appreciate your trust in us.

As a token of our appreciation, we would like to offer you a special discount on your next appointment as a thank you for your continued support.

Use the following link to book your next appointment and get [%] off your next visit!

[Promo code to use or link to deal]

Thank you again for choosing to support [business name]. We truly value our relationship with you and look forward to serving you for many years to come.

Wishing you all the best,

[Your Name / Business Name]

Extra Credit: Email Templates for Client Communication

Schedulicity also offers email templates for:

And just about everything else you can do with Schedulicity’s email marketing tools.

Connecting in meaningful ways with your clients and honing your soft skills — your emotional intelligence — is an important part of running any small business.

To improve your emotional intelligence and form stronger connections with your clients, don’t miss our free course, The Emotionally Intelligent Hairstylist: Strategies for Client Loyalty. 👇

Image of hair coach Crystal Green.